Tenants
WHAT CAN YOU EXPECT?
When it comes to renting, with Evans Estates our dedicated team is always ready to assist you, answer your questions and help you with informed decisions when renting your next home. Finding the right property for you can be stressful, but our award-winning team of letting agents are here to guide you and make sure we get you the perfect home quickly and efficiently. No query is too trivial – we are always happy to answer any questions you might have and make sure you are kept up to date with every step of the process.
To help you find your ideal property we need to know as much as possible about your requirements. This includes your rental budget, the date by which you need to move, the number of bedrooms you require, other specifics like whether you need parking and a garden and whether you have any pets. The best way to do this is to via the contact us page on our website or by email to info@evansestates.com or simply by giving us a call. From start to finish we will keep in touch, we will keep you posted of new properties coming to the market that meet your requirements.
Professional and accountable - We are members of The Property Ombudsman, giving you peace of mind that you are dealing with a reputable and accountable company that take our responsibilities seriously.
WHAT YOU WILL PAY?
If you have viewed a property and the landlord accepts your application we will request that you pay a 'holding deposit' of 1 week's rent to reserve the property whilst you undertake the referencing process. This is not a fee, and the amount paid, upon successful completion of tenant (and guarantor if applicable) referencing and signing of the tenancy agreement it will be put towards your first month's rent and security deposit.
Tenants FAQ
During your Tenancy
Who do I speak to if I have problems with my tenancy?
If your property is managed by us please report your maintenance issue via our website under 'Maintenance'. If your property is not managed by us please call your landlord detailed on the numbers provided in your welcome pack.
What reference checks take place prior to renting?
You will be asked for a previous landlord reference (if applicable), we will conduct a soft credit- check, obtain an employer's reference or if you are self- employed you will be required to submit your tax return and submission reciept to our referencing partner.
You will be asked to set up a monthly standing order with your bank to pay us directly.
When will the rent leave my account?
Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the first day of the month).
What happens if my rent is paid late?
Any problems with rental payments, that may result in late payment, should be conveyed to us. Arrears letters will be issued and Interest will be charged until payment is made.
After your Tenancy
What should I do with the keys at the end of the tenancy?
Unless specific instructions are given by your landlord keys should be taken to our office. Please ensure all sets are returned.
What is the Tenant Deposit Protection Scheme?
Your deposit will be protected by the Tenants Deposit Protection Service. In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 30 days.
When is my deposit returned to me?
Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and we have received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions. This typically takes 10 working days and generally no more than 28 days. If your question is still not answered, please contact us.
You should inform us 60 days prior to the end of your tenancy to allow enough time to arrange all the related administration.
How do I serve notice to vacate my property?
Notice would need to be served in writing to info@evansestates.com.
How will my payments cease at the end of my tenancy?
You should contact your bank directly to cancel your standing order once the last payment has left your account.
